Shopping information

The purchase process is simple. Just follow these steps:

1.Choose the section baby, child or accessories.

2.View products that interest you. Click on the article and evaluate the images and corresponding information, such as description, size, price and quantity.

3.Add product to cart. Then you can choose to continue to buy or process your order. Registration is not required.

4.Select one of the following payment methods: Paypal, ATM(Just in Portugal), MB Way(Just in Portugal), VISA and Mastercard.

5.Confirm your order.

6.You will receive a confirmation email of your order.

Yes. You can delete unwanted items from your shopping cart before processing your order.

No. You can finalize your order without registering on the website, choosing the option “buy without creating an account”.

Currently, Pikitri Store makes shipments to Mainland Portugal, Azores, Madeira, Spain, France and the United Kingdom.

Due to the different customs policies and import taxes, PIKITRI has no control over possible costs that can be applied when an order arrives in the country of destination, and it is not possible to predict the exact value of these rates.

If you have any questions, you can contact the local customs before placing your order to obtain information about the customs costs and their applicability.

The stock displayed on this website usually represents stock available in store. If you cannot find the item you are looking for, please contact customer support at customer.care@pikitristore.com and we will try to help you.

When a product is unavailable, we will try to make it available again as soon as possible. If you wish, please send an email to: customer.care@pikitristore.com indicating the reference, color and size desired. As soon as it is available we will contact you.

If there is no available stock or replacement prospect, the item will be removed from the website.

Yes, subscribe the Newsletter in the footer of the homepage to receive information about the latest news.

If you do not remember your password, you can retrieve it in the Login field. You will receive an e-mail with your new password.

Payment information

Currently, PIKITRI offers the following means of payment: ATM(Only in portugal), MB Way(Only in portugal), VISA and Mastercard.

After making your request, you will receive a confirmation email. If you do not receive it, please contact us through the available channels and presented on the website.

Yes. You can buy with total peace of mind, as this website assumes a commitment of responsibility towards its visitors, protecting your personal data based on the encryption of data transmission through a secure HTTP, ensuring the security of your purchases and your data.

All orders are placed in Euro (€), with payment processed in that currency.

Please note that if your bank account is in a different currency, the exchange rate used to debit your account will be automatically determined by your Bank / PayPal and not by PIKITRI.

Deliveries and Returns

Please fill out the form.

Identify the item (s) you wish to return / exchange and select one of the 3 options.

Confirm the address where the order should be collected. If you are returning and have paid by bank transfer, please tell us your NIB so that we can proceed with the refund.

Send the form to customer.care@pikitristore.com, indicating your telephone contact, address, date and time required for collection, so that we can schedule.

Place the completed article and form in a pack. If possible, also attach a copy of the invoice.

You can use the original packaging where you received the order or another carton provided it is not damaged. If you use the original packaging, empty it and place only the item you intend to return. If the box has any labels, stickers or other materials from previous shipments, remove them and attach the Return label, which was delivered together with the order. Close the box and tape it.

Returns on Pikitri Online Store are always free.
Portugal and Spain: Free return by pick up at home.

Other countries: Free return by regular mail to the following address:
PIKITRI® | Investments
Travessa das Indústrias, 43, Mosteirô Industrial Zone,
4520-409 Mosteirô VFR, Portugal.

Please note that you must always attach the document proving the cost of sending the item returned for the purpose of reimbursement. More information here.
If the returned order does not contain this information, the reimbursement of the shipping costs cannot be considered.

After receiving and analyzing the product, PIKITRI will inform the user of the reimbursement to which he is entitled (if applicable). The refund of the amount paid will be made within 5 working days, using the same form of payment used in the purchase. When this is not possible, it will be carried out by bank transfer to an account indicated by you.

For the Mainland Portugal and Spain, delivery is made within 2 business days after shipment.
For Madeira Island, between 5 and 7 business days after shipment.
To the Azores Islands, between 4 and 12 business days after the expedition.
For remaining countries, within 3 to 7 business days after shipment.

Portugal mainland: FREE
Portugal islands: Madeira and the Azores: € 7.50
Continental Spain: € 5.00
Spain – Balearic Islands: € 15,50
Spain – Canary Islands: € 30.00

Other countries, please indicate the desired delivery address for: customer.care@pikitristore.com.

You will receive your order at the address indicated in your account or entered when ordering.

Yes. Each time you enter a valid tax identification number (NIF), you will receive your invoice with this data. If you have not placed a NIF in your account or provided a wrong NIF, we will automatically issue an invoice to an Undifferentiated Customer, as provided by law.