REASON FOR RETURN / EXCHANGE:
1. I made a mistake placing the order.
2. PIKITRI didn’t send me the article I ordered.
3. The article was delivered considerably late.
4. The colour doesn’t match the one seen in the online store / facebook.
5. The quality of the article doesn’t match what was expected.
6. The item doesn’t fit well.
7. The item is larger than the requested size.
WISH TO EXCHANGE / REFUND
- I want the refund. (Enter the NIB to which you want the refund to be made).
- I want to change to another size (Specify new size).
- I want to exchange the article for another reference with the same value (Specify the new reference (s)).
CONDITIONS OF RETURN AND EXCHANGE:
1. RETURN OF DEFECTIVE PRODUCTS
O The customer is entitled to a return if it is found that the products supplied have defects or other nonconformities with respect to the ordered items. The return may be made within 15 days after notification of the defect and the product must keep its box and its identification tag. The seller will analyze the returned product and inform the user of the right to the refund (if applicable). As a rule, the seller will refund within 10 working days and, in any case, within 15 days from the date of confirmation via e-mail of the right to reimbursement.
If the defect or non-conformity is confirmed as a justification for the return, the entire amount paid will be refunded.
The refund of the amount paid will always be made using the same form of payment used in the purchase.
2. RIGHT OF WITHDRAWAL
The customer may, if he is not satisfied with the products supplied, return it within 15 calendar days after receipt. However, the right to return only occurs provided that the products:
- Have not been used.
- The customer has the right to try shoes and accessories to test the size and shape, but can not use them.
- Keep the original characteristics and the packaging is not damaged (carefully opened containers will not be considered damaged).
- Be complete (eg both items in a pair have to be returned).
- Have not been tampered with and keep the identification tag.
3. EXCHANGE BY SIZE OR BY OTHER ARTICLES
To exchange one article for another or to resize an article, please follow the steps below.
HOW TO PROCEED:
STEP 1 – FILL OUT THE RETURN FORM:
- Please fill out the form.
- Identify the item (s) you wish to return / exchange and select one of the 3 options.
STEP 2 – PLACE THE ARTICLE AND THE FORM IN THE BOX:
- Place the completed article and form in a pack. If possible, also attach a copy of the invoice. You can use the original packaging where you received the order or another carton, provided it is not damaged. If you use the original packaging, empty it and place only the item you intend to return. If the box has any labels, stickers or other materials from previous shipments, remove them and paste the Return label, which was delivered with your order.
- Close the box and seal it with tape.
STEP 3: COLLECTION OF THE ARTICLE
The transport company will go through the indicated address to make the collection. (The collections are not made on holidays and weekends).
STEP 4: REFUND
After receiving and analyzing the product the seller will inform the user of the refund to which he is entitled (if applicable). The refund of the amount paid will always be made using the same form of payment used in the purchase.